The FPT Technical Center is the new space dedicated to Customer Service that opened at the Turin Engines plant in mid May. Its around 3,000 square meters of space include a training center for theoretical and practical diagnostics, with both classroom-based and remote courses, a state-of-the-art diagnostics lab, and the teardown area itself, where engines and other components used in the field are analyzed with the aid of a dedicated digital platform. What’s more, as well as operating as a training center specialized in diagnostics and repair, this space can provide a direct experience for customers, distributors and students, who will thus have the opportunity to see what it actually means to tear down, repair and reassemble high-tech products.
Among the activities on offer are quality control for the new XC13 engine, the assembly of one of the products manufactured in the nearby ePowertrain Plant, and finally the remote repair of a vehicle powered by the brand.