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Remote Assistance

A new mindset.
The new tool for assistance launched by FPT Industrial which will guide you to a new digital and innovative experience.
The right solution for every customer.
The engine technology is continuously evolving and becoming more and more sophisticated. With the advent of the internet of things, the traditional concept of mobility is evolving towards new models of diagnosis and support, safety and environmental respect. In this scenario, Customer Service is the key in the engine-related business, putting the customer in the centre and by providing services to enhance its satisfaction and loyalty.

The main benefits:

02-repair
EASY TO INSTALL AND USE
04-time
MAXIMIZE UPTIME ENHANCE ASSISTANCE
01-assistance
REAL TIME PRE-DIAGNOSIS VIA WORKSHOP PORTAL

How Remote Assistance works

The dongle is installed directly in the Diagnostic Engine Port and through the bluetooth connection it communicates to the end user smartphone. The engine information received on the smartphone is directly sent to the Workshop Web Portal.

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